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Contact us

For general enquiries and customer care please contact us via:

  • Telephone:
    • Customer Care Centre: 1800 607 822 (For General Enquiries, Customer Support or Complaint Management)
    • Recall Enquiries: 1800 504 076 (For enquiries relating to Volkswagen vehicle recall programs)
  • E-mail:
  • Mail: Volkswagen Group Australia, PO Box 414 Regents Park NSW 2143
  • Business Hours:
    • 8:30am-7:00pm Monday to Friday Australian Eastern Standard Time (excluding all National and NSW public holidays)
    • 8:30am-8:00pm Monday to Friday Australian Eastern Daylight Savings time (excluding all National and NSW public holidays)

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