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FAQs

How do I register my details if I have purchased a pre-owned Volkswagen?

Please contact our Customer Care Team on 1800 607 822, and they will arrange an owner amendment for you.

How do I change my address?

Please call us on 1800 607 822, and one of our representatives will be able to assist you.

How long does it take to process an order for a new Volkswagen?

Delivery time on vehicles is dependent on several factors, including availability of stock, optional extra's to be added and build dates. If a dealership has your vehicle in stock, they should be able to provide you with a fairly short delivery time. However, if a vehicle needs to be ordered and built to specification, this process can take between 4 and 6 months depending on the model.

If you have any further queries, please do not hesitate to contact our Customer Care Team on 1800 060 936.

Can I use Biofuel / Ethanol blended petrol in my Volkswagen?

Volkswagen Group Australia does not recommend running their vehicles on biodiesel or ethanol blended fuels, as it could affect the longevity and driveability of the engine.

Volkswagen understands our customers are enviromentally and/or financially conscious and are working on a satisfactory outcome as interest increases for this fuel.

Where can I order a new Owner's Manual?

An Owner's Manual is an essential document that explains how to operate and maintain your vehicle. A replacement Owner's Manual may be purchased from your nearest Volkswagen Dealership. If an Owner's Manual was not supplied with your new vehicle, please contact the Sales Manager at your Volkswagen Dealership.

My car stereo is asking for a radio pin code. Where can I find this?

All our radio pin codes are held on a system that is exclusively available through our dealer network. As this is a security item you will need to go into the dealership with your registration papers / proof of ownership and they will be able to assist you.

How do I apply for a job at Volkswagen Group Australia?

All applications for employment should be directed to the "Careers" page on our website. You can also e-mail Careers@Volkswagen.com.au directly.

How do I find out what stock is available to purchase from the Volkswagen Dealer network?

Unfortunately we do not have access to dealer stock information through our Customer Care Centre, and we would recommend that you contact the Dealerships directly. To find your nearest dealer, click on the "Find a dealer" Link above.

I would like to buy a car to give away as a prize for a competition. Who do I speak to?

Unfortunately we cannot sell vehicles directly, and we ask that you please contact your local or preferred Volkswagen Dealer and they will be able to co-ordinate a vehicle for you and make an allowance for freight anywhere in Australia.

My new vehicle warranty is about to expire. Where can I find out about obtaining an extended warranty?

Extended Warranty is handled through the Volkswagen dealer network, and we would recommend that you contact your selling dealer who should be able to assist with your enquiry.

The fuel consumption indicator on my vehicle doesn't appear to be accurate. What can I do?

The consumption indicator in the instrument cluster is not a calibrated instrument. Therefore, the consumption cannot be exactly deduced by refuelling. Deviation due to the individual switch-off behaviour of the petrol pump nozzle and the temperature related expansion behaviour of fuel and tank as well as a slightly sloping position of the vehicle may have an influence on measurement.

The consumption figures published by the media, sales brochures and in owner's manuals are determined based on the ADR fuel consumption measurement. It defines, for example, reproducible conditions on a pre-established driving cycle that represents both city and highway driving conditions, and is simulated on a roller dynamometer.

The consumption claims based on the mentioned ADR directive are figures ascertained under precisely defined conditions in order to make them comparable amongst competitors. However, the customer will not experience these conditions in day-to-day operation, so the comparison must be critically assessed right from the start.

The customers themselves have the greatest influence on their vehicle's fuel consumption through their personal driving style.

If there remains a suspicion of a vehicle defect, please contact the service department at your local Volkswagen Dealership.

What should the oil consumption be for my vehicle?

You can find the answer to this question in the technical data section of your owner's handbook. To order the correct Volkswagen approved engine oil, please contact your nearest Volkswagen Dealership.

Where can I find out details of what should be carried out during the servicing of my vehicle?

We are unable to provide detailed technical assistance via this site, and would suggest that you contact your nearest authorised Volkswagen Dealership who will be able to provide details on which jobs should be carried out at scheduled service intervals.

I have just bought a pre-owned Volkswagen. How can I obtain a copy of the service history for my vehicle?

Unfortunately, we do not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. We would recommend that you contact the dealership that normally services the vehicle, and they may be able to assist you.

What snow chains should I buy for my Volkswagen?

Unfortunately, Volkswagen Group Australia does not currently offer snow chains as a genuine accessory. For information and advice on these we recommend that you consult your owner's manual for more information.

Who can I speak to about Sponsorship by Volkswagen?

Please note that all Sponsorship requests need to be submitted through our website at www.volkswagen.com.au/sponsorship.

Who can I speak to about a technical enquiry?

Unfortunately we do not hold technical information at our Customer Care Centre, and as such we are unable to advise you on your enquiry. We would recommend that you contact the service team at your Volkswagen Dealership who should be able to assist you.

I have a concern with my vehicle and would like to know whether it will be covered under warranty.

Unfortunately we are unable to confirm whether your concern will be covered under warranty, as the vehicle would need to be inspected by a Volkswagen approved dealership. If the failure is determined to be as a result of a manufactures defect a warrantable claim, this will be submitted to the warranty team for approval.